Welcome to Deals Sapling Whisper Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our plants. By accessing our site and making purchases, you agree to these terms in full. Please read them carefully.

1. Our Commitment to You

At Deals Sapling Whisper Store, we cultivate your gardening experience with the same care we give our plants. These terms are designed to protect both our global community of plant lovers and our nursery.

2. Website Use

2.1 Eligibility

Our website and services are available only to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you meet these requirements.

2.2 User Responsibilities

  • Provide accurate and complete information when creating an account or placing orders
  • Maintain the confidentiality of your account credentials
  • Not use our site for any illegal or unauthorized purpose
  • Comply with all applicable local laws regarding online conduct and plant importation

3. Products and Services

3.1 Product Descriptions

We take great care in describing our plants (including Azaleas, Camellias, Fruit Trees & Plants, Gardenias, and Native Plants) with accuracy. However, natural variations in size, color, and growth patterns may occur.

3.2 Care Requirements

Our plants have specific care needs. By purchasing, you acknowledge responsibility for providing appropriate growing conditions as outlined in our care guides.

3.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we send shipping confirmation. We process orders within 1-2 business days.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though we’ll honor the price at time of order confirmation.

4.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and authorized.

4.4 Shipping

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 days after shipping
  • Free Shipping: For orders over $50 via EMS, 15-25 days after shipping

We ship worldwide excluding some Asian and remote regions. Delivery times may vary due to customs processing.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

  • Plants are in original, resalable condition
  • All identification tags remain attached
  • Original packaging is retained when possible

5.2 Non-Returnable Items

  • Planted items or those removed from original containers
  • Custom/special order items
  • Seasonal plants with limited viability
  • Azaleas, Camellias, Gardenias, and Native Plants (due to specific care requirements)

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Await return authorization (within 2 business days)
  3. Repack plant securely in original container
  4. Ship to our Sacramento nursery via trackable method

5.4 Refunds

Processed within 5 business days of return receipt. Includes full purchase price minus original shipping (unless return is due to our error).

6. Intellectual Property

All content on saplingwhisper.com (text, images, logos) is our property or used with permission. You may not reproduce, distribute, or create derivative works without express written consent.

7. Limitations of Liability

7.1 Plant Health

While we take utmost care in packaging, we cannot guarantee plant survival after delivery due to factors beyond our control (shipping conditions, local climate, care practices).

7.2 Website Operation

We’re not liable for temporary site unavailability or technical issues beyond our reasonable control.

7.3 General

Our liability is limited to the purchase price of affected items. We’re not liable for consequential damages.

8. Governing Law

These terms are governed by California law. Any disputes shall be resolved in Sacramento County courts.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Deals Sapling Whisper Store
5028 Park Avenue, Sacramento, CA 95814, USA
Email: [email protected]

Thank you for being part of our global gardening community! We’re committed to helping every plant thrive in your garden.

Happy planting,
The Sapling Whisper Store Team